As the Front Office/Duty Manager at De Ware Jacob Boutique Hotel, you are responsible for ensuring all guests have an exceptional experience at the hotel.

You will be the face of the Front Office and lead the team in providing personalized guest service and delivering memorable stays. You are responsible for executing various tasks essential to the daily hotel operations, overseeing a young team of approximately 10 people, as well as maintaining excellent communication across all hotel departments to deliver the outstanding services expected at De Ware Jacob Hotel – one of the leading boutique hotels in Amsterdam.

What do we offer:

• Salary range €2800 - €3500
• Holiday allowance of 25 days plus a day off on your birthday
• Travel expenses compensation
• Being a part of a growing international company
• Regular informal and fun events with the team
• Staff training with professionally recognized bodies

You have:

• Previous work experience of at least one year in the same or similar position
• Solid verbal and written communication skills in English. The second language is an advantage
• Professional attitude and appearance
• Problem-solving and administration skills
• Computer proficiency and excellent knowledge of PMS systems
• Ability to coordinate work across all departments as a team leader
• A proactive attitude, a hands-on mentality and excellent organization skills
• Positive mindset and a great attention to details

You will:

• Set a standard of genuine hospitality surpassing guest expectations, lead the administration of Front Desk, be the first point of contact for all external and internal enquiries
• Maintain a strong working relationship with all departments to support property operations and goals
• Demonstrate leadership capabilities in decision making, improving performance and motivating employees to provide excellent customer service
• Make the schedules of the front office department, manage overtime and holiday allowances
• Coordinate day-to-day activities with efficient communication style, organise work and implement all policies, standards and protocols
• Inspire and motivate your team members to understand guests’ needs, actively seek resolution of any problems ensuring complete satisfaction of our guests
• Ensure all guests’ comments, issues and feedback are collected and acted upon to maintain high hotel ratings
• Ensure that your team assist guests in the friendly and professional manner with check-ins & check-outs ensuring that all special requests are dealt with by the relevant department
• Conduct regular inspections of the entire facility for appearance, safety, security and maintenance
• Monitor departmental costs & incomes such as bike commissions, 3rd party reservations commissions, upsell, late check-out and F&B revenues
• Assist with performance appraisals of the hotel personnel together with the hotel General Manager.

Are you ready to become a new team member of De Ware Jacob hotel, one of the leading boutique hotels in Amsterdam located in the Museum Quarter. With your excellence in hospitality, organisational and communication skills you will be contributing to the unforgettable experience of our guests during their stay.


Job Requirements:

• Minimum two years of hospitality experience is essential
• Proficiency in English and second European language
• Excellent knowledge of PMS systems and Extranets
• Responsibility, professional attitude and appearance
• Organisational and administration skills
• Proactive attitude, flexibility and multitasking

Job tasks:

• Being first point of contact for the guests, efficiently handling guests’ requests
• Checking-In and Checking-Out procedures
• Receiving and handling reservations
• Handling incoming phone calls
• Dealing with guests’ complaints
• Handle front office administration
• Coordinating tasks of breakfast and housekeeping departments

We offer:

• Part- or full-time positions
• Shift hours 07:00 - 15:00 and 15:00 - 23:00 including weekends
• Hour rate: from €16 plus 8,33% monthly holiday allowance
• Travel costs compensation
• Opportunity for career growth and professional development
• A dynamic and vibrant working environment in a friendly atmosphere

The Master of Housekeeping at De Ware Jacob Hotel plays a pivotal role in ensuring that the hotel maintains its reputation for cleanliness, attention to detail, and exceptional guest satisfaction. The position requires a proactive leader who can oversee a diverse housekeeping team and ensure the highest standards are met consistently.


We offer:

• 3-5 days a week
• 5-6 hours a day (9:00-15:00) shifts including week-ends
• Hourly rate: from €15 plus 8,33% monthly holiday allowance
• Travel costs compensations
• Basic knowledge of English language
• Previous experience in a similar position is a plus.