Are you ready to become a new team member of De Ware Jacob, a charming boutique hotel located in the Museum Quarter, one of the most beautiful and privileged Neighbour of Amsterdam? With your hospitality, organizational and communication skills, you will contributing to the unforgettable experience of our guests during their stay.
As the Front Office/Duty Manager at De Ware Jacob Boutique Hotel, you are responsible for ensuring all guests have an exceptional experience at the hotel.
You will be the face of the Front Office and lead the team in providing personalized guest service and delivering memorable stays. You are responsible for executing various tasks essential to the daily hotel operations, overseeing a young team of approximately 10 people, as well as maintaining excellent communication across all hotel departments to deliver the outstanding services expected at De Ware Jacob Hotel – one of the leading boutique hotels in Amsterdam.
What do we offer:
Salary range €2800 - €3500
Holiday allowance of 25 days plus a day off on your birthday
Travel expenses compensation
Being a part of a growing international company
Regular informal and fun events with the team
Staff training with professionally recognized bodies
Previous work experience of at least one year in the same or similar position
Solid verbal and written communication skills in English. The second language is an advantage
Professional attitude and appearance
Problem-solving and administration skills
Computer proficiency and excellent knowledge of PMS systems
Ability to coordinate work across all departments as a team leader
A proactive attitude, a hands-on mentality and excellent organization skills
Positive mindset and a great attention to details
Set a standard of genuine hospitality surpassing guest expectations, lead the administration of Front Desk, be the first point of contact for all external and internal enquiries
Maintain a strong working relationship with all departments to support property operations and goals
Demonstrate leadership capabilities in decision making, improving performance and motivating employees to provide excellent customer service
Make the schedules of the front office department, manage overtime and holiday allowances
Coordinate day-to-day activities with efficient communication style, organise work and implement all policies, standards and protocols
Inspire and motivate your team members to understand guests’ needs, actively seek resolution of any problems ensuring complete satisfaction of our guests
Ensure all guests’ comments, issues and feedback are collected and acted upon to maintain high hotel ratings
Ensure that your team assist guests in the friendly and professional manner with check-ins & check-outs ensuring that all special requests are dealt with by the relevant department
Conduct regular inspections of the entire facility for appearance, safety, security and maintenance
Monitor departmental costs & incomes such as bike commissions, 3rd party reservations commissions, upsell, late check-out and F&B revenues
Assist with performance appraisals of the hotel personnel together with the hotel General Manager.
Front Desk Hostess
Are you ready to become a new team member of De Ware Jacob hotel, one of the leading boutique hotels in Amsterdam located in the Museum Quarter. With your excellence in hospitality, organisational and communication skills you will be contributing to the unforgettable experience of our guests during their stay.
Minimum two years of hospitality experience is essential
Proficiency in English and second European language
Excellent knowledge of PMS systems and Extranets
Responsibility, professional attitude and appearance
Organisational and administration skills
Proactive attitude, flexibility and multitasking
Being first point of contact for the guests, efficiently handling guests’ requests
Checking-In and Checking-Out procedures
Receiving and handling reservations
Handling incoming phone calls
Dealing with guests’ complaints
Handle front office administration
Coordinating tasks of breakfast and housekeeping departments
Part- or full-time positions
Shift hours 07:00 - 15:00 and 15:00 - 23:00 including weekends
Hour rate: from €16 plus 8,33% monthly holiday allowance
Travel costs compensation
Opportunity for career growth and professional development
A dynamic and vibrant working environment in a friendly atmosphere
Master of Housekeeping
The Master of Housekeeping at De Ware Jacob Hotel plays a pivotal role in ensuring that the hotel maintains its reputation for cleanliness, attention to detail, and exceptional guest satisfaction. The position requires a proactive leader who can oversee a diverse housekeeping team and ensure the highest standards are met consistently.
3-5 days a week
5-6 hours a day (9:00-15:00) shifts including week-ends
Hourly rate: from €15 plus 8,33% monthly holiday allowance
Travel costs compensations
Basic knowledge of English language
Previous experience in a similar position is a plus.